Returns & Refunds

We want you to love what you wear. Because our pieces are intimate apparel, health and hygiene rules shape what can and can't be returned — please read this before you buy.

Faulty, damaged or wrong items — always put right

If your order arrives faulty, damaged, or isn't what you ordered, contact our support assistant within 14 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund — and in most cases you won't need to post anything back.

Change-of-mind returns

Under UK Consumer Contracts Regulations you have 14 days from delivery to cancel an order. However, for health and hygiene reasons, intimate garments are exempt once their hygiene seal is broken. So a change-of-mind return is only possible if the item is:

• unworn, unwashed and undamaged;
• with all tags and the hygiene sticker still attached; and
• in its original, unopened packaging.

Once the hygiene seal is removed, the item can no longer be returned for change of mind. For this reason we can't accept returns on briefs, thongs or the bottoms of sets once opened. This does not affect your rights if an item is faulty.

How to start a return

Always contact our support assistant first with your order number — don't send anything back before we reply, or we may not be able to trace it. We'll confirm whether a return is needed and where to send it. Change-of-mind return postage is paid by the customer; we cover it for faulty items.

Refunds

Approved refunds go back to your original payment method within 5–10 business days of us receiving the return (or approving a faulty-item claim). We'll email you when it's done. Original shipping is non-refundable except where the item was faulty.

Cancellations

Need to cancel? Email us as fast as you can. If your order hasn't been dispatched we'll cancel and refund in full; once it's shipped, the returns rules above apply.